Business Details
24 Years
experience
Emergency
services
Compassionate Veterinary Care in Monroe, NC
Mercy Animal Hospital was founded in 2002 by Doctors Charles and Dawn Jones with a vision to provide compassionate, high-quality veterinary care in a family-oriented environment. Our state-of-the-art facility, relocated in 2013, offers comprehensive services including advanced diagnostics, surgical procedures, and specialized care for boarding animals. With over two decades of combined experience, our team prioritizes preventive care, nutritional counseling, and pain management while maintaining a commitment to cutting-edge technology like digital radiography.We serve Monroe, North Carolina, and surrounding areas, emphasizing transparency in treatment plans and fostering trust through personalized communication with pet owners. Our staff's expertise spans dermatology, dental care, and emergency services, ensuring pets receive holistic care throughout their lives.
Services
Boarding
Dental Care
Dermatology
Digital Radiography
Grooming
Heartworm Testing
In-Clinic Diagnostics
Microchipping
Nutritional Counseling
Pain Management
Details
- Year established: 2002
Highlights and features
- We offer 24/7 emergency veterinary care with experienced staff.
- Our hospital uses digital radiography for precise diagnostics.
- Boarding facilities include climate-controlled kennels and individual attention.
- Veterinarians have over 20 years of combined experience in animal healthcare.
- Specialized nutritional counseling addresses pet obesity and dietary needs.
What people say
Compassionate staff
Clean facilities
Experienced veterinarians
Gentle with pets
Thorough explanations
Services
Boarding
Our climate-controlled boarding facilities provide safe, comfortable temporary housing for pets. Each animal receives individual attention, regular feeding, and separation from other animals. We accommodate special medical needs and require up-to-date vaccinations. Our staff ensures pets receive love and care during their stay, with check-in/check-out available Monday-Friday from 8:00 AM to 4:30 PM.
Dental Care
We offer comprehensive dental services including cleanings, extractions, and treatment for gum disease. Our team monitors pets under anesthesia during procedures and educates owners on home care. Common symptoms addressed include bad breath, decreased appetite, and oral pain. Preventive care reduces risks of abscesses and systemic infections, improving overall pet health.
Dermatology
Our veterinarians diagnose and treat skin conditions like allergies, infections, and parasitic infestations. Services include skin scrapings, allergy testing, and prescription treatments. We address excessive scratching, hair loss, and secondary infections. Preventative measures and specialized diets help manage chronic conditions, ensuring pets remain comfortable and itch-free.
Digital Radiography
Advanced digital radiography enables precise internal imaging for diagnosing fractures, heart conditions, and organ abnormalities. Images are processed instantly for immediate analysis, with options for specialist consultation. This technology supports quick decision-making for emergencies and monitoring treatment progress in pregnant animals or those with chronic diseases.
Grooming
Professional grooming services include baths, nail trimming, ear cleaning, and medicated treatments. Our staff identifies skin issues during sessions and prevents matting that causes discomfort. Regular grooming maintains hygiene, reduces infection risks, and improves pet appearance. Pets receive individualized attention to ensure a stress-free experience.
People
Dr. Charles Jones
Veterinarian
Graduate of Tuskegee University with 20+ years in veterinary medicine. Specializes in diagnostic testing and large animal care. Completed internships and residencies at University of Tennessee and NC State.
Dr. Dawn Jones
Veterinarian
Co-founder with extensive experience in companion animal care. Focuses on preventive medicine and wellness programs. Collaborates with Charles Jones to maintain high clinical standards since 2002.
Dr. Hayleigh Steele
Veterinarian
Recent NC State graduate specializing in geriatric medicine and diagnostic imaging. Joined Mercy Animal Hospital in 2023 after veterinary assistant experience. Emphasizes client communication and personalized treatment plans.
Questions
What emergency services do you offer?
We provide 24/7 emergency veterinary care with on-call doctors for urgent pet health crises.
How do I schedule boarding?
Call us directly to reserve boarding slots. Check-in/check-out available Monday-Friday 8:00 AM-4:30 PM.
What dental care services are available?
We offer cleanings, extractions, and oral health assessments under anesthesia with post-procedure care guidance.
Do you handle pet microchipping?
Yes, we implant microchips and register them in universal databases for permanent pet identification.
What grooming options exist?
Full-service grooming includes baths, nail trimming, ear cleaning, and medicated treatments as needed.
How are diagnostic tests performed?
We conduct blood work, urinalysis, fecal exams, and digital radiography in-clinic for rapid diagnosis.
