Business Details
12 Years
experience
Emergency
services
Veterinary Care in Spencerport, NY
Erie Canal Animal Hospital has been dedicated to serving the Spencerport, NY community with comprehensive veterinary care since opening its doors in 2014. Founded by Dr. Heidi Wendel and the late Dr. Dean Snyder, our hospital combines decades of veterinary expertise with a commitment to compassionate, family-centered pet care. Our team of licensed veterinarians and technicians provides emergency services, routine wellness exams, advanced diagnostics, and specialized treatments in a welcoming, kid-friendly environment.We prioritize Fear Free practices to ensure pets feel comfortable during visits and maintain a strong focus on preventive medicine, nutrition, and client education. With a legacy rooted in the 1996 establishment of Apple Country Veterinary Hospital, our practice continues to uphold the highest standards of veterinary medicine while fostering trust and transparency with pet owners.
Services
Dental Care
Euthanasia Services
Laboratory Testing
Laser Therapy
Microchipping
Nutritional Counseling
Pain Management
Parasite Prevention
Senior Care
Wellness Exams
Details
- Year established: 2014
Highlights and features
- We offer Fear Free certified veterinary care to reduce pet anxiety.
- Our team includes specialists in surgery, geriatric care, and ultrasound.
- Emergency services available during regular business hours.
- Veterinarians have combined 30+ years of local veterinary experience.
- Kid-friendly clinic environment with personalized client education.
What people say
Professional and personable
Gentle with pets
Compassionate veterinary care
Patient and thorough
Caring staff
Services
Dental Care
Our comprehensive dental services include cleanings, extractions, and oral health assessments. We use advanced imaging to diagnose issues early and provide pain management for dental procedures. Regular dental care prevents systemic health problems in pets.
Emergency Services
We treat critical cases during regular hours including trauma, poisoning, and acute illnesses. Our team stabilizes patients before specialist referral when needed. Emergency appointments are prioritized immediately upon arrival.
Senior Care
Tailored wellness plans address age-related conditions like arthritis and kidney disease. We offer specialized bloodwork, mobility assessments, and pain management strategies to improve quality of life for senior pets.
Laser Therapy
Non-invasive laser treatments reduce inflammation and promote healing for post-surgical recovery or chronic conditions like hip dysplasia. Sessions are painless and typically last 10-15 minutes per treatment area.
Nutritional Counseling
Veterinarians create customized diet plans for weight management, food allergies, and disease-specific nutrition. We evaluate body condition scores and recommend premium pet food brands for optimal health outcomes.
People
Dr. Heidi Wendel
Practice Owner
Dr. Wendel graduated from The Ohio State University with a DVM in 2010. She co-founded Erie Canal Animal Hospital in 2014 after working at Apple Country Veterinary Hospital. Her interests include surgery and preventive medicine. She lives in Hilton with her family and multiple pets.
Dr. Kathryn Pappert
Veterinarian
Dr. Pappert earned her DVM from Cornell University in 2010. She completed an emergency medicine internship and specializes in geriatric care. She resides locally with her family and enjoys outdoor activities at her Adirondack camp.
Dr. Molly Doubet
Veterinarian
Dr. Doubet received her veterinary degree from University College Dublin in 2023. She has special interests in small ruminant medicine and enjoys working with pets and their owners to improve quality of life through compassionate care.
Jamie
Practice Manager
Jamie has served as Practice Manager since 2010. A graduate of Alfred State College's veterinary technician program, she focuses on client experience and team leadership while balancing family life in Greece, NY.
Dr. Vanessa Bernhardt
Veterinarian
Dr. Bernhardt graduated from the University of Minnesota with her DVM in 2015. She specializes in ultrasonography and nutrition, bringing expertise in surgical care and client communication to our team while enjoying boating and gardening.
Questions
What types of pets do you treat?
We provide care for dogs and cats of all life stages, from puppies/kittens to senior pets.
Do you offer emergency services after hours?
We treat emergencies during regular business hours. For after-hours emergencies, we recommend Rochester Emergency Veterinary Services at 585-775-0020.
What are your Fear Free handling techniques?
Our Fear Free certified team uses specialized handling methods, calming pheromones, and stress-reducing environments to minimize anxiety for pets during visits.
Do you offer nutritional counseling?
Yes, our veterinarians provide personalized diet recommendations for weight management, food sensitivities, and disease-specific nutritional needs.
What payment methods do you accept?
We accept cash, credit cards, and CareCredit financing. Payment is required at the time of service.
Are you accepting new patients?
Yes, we welcome new patients! Schedule your pet's first visit by calling 585-349-7387 during regular business hours.
